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Tech Support And Licensing

Each RSP purchase includes between 12 and 14 months of maintenance, which provides free telephone and e-mail support. Users who allow their maintenance to expire are not eligible for technical support until they renew, for a fee of $336 per user for each year past the expiration date.

Current users should know which version of RSP they are using before contacting us for technical support. If you are not sure which version you are using, click here for instructions.

Users are encouraged to consult the following resources before contacting us for technical support:

RSP User's Guide
RSP Frequently Asked Questions
Tax Updates and Download Information

In addition to your detailed question or description of your problem, you will need to provide us with your product type (RSP 3, R$P 2000, or R$P Personal), RSP version number, Excel version (97, 2000, XP, 2003, or 2007), and version of Windows (95, 98, NT, 2000, XP, or Vista).

For current users of RSP who need tech support, please e-mail RSPsupport@pa.wagner.com, or call 1-610-280-3835.

For users who need license authorization, please e-mail RSPauthorize@pa.wagner.com.